In the app
- Open Vorsprung Connect and sign in.
- Go to Settings.
- Under Account, tap Delete account.
- Tap Delete account again to confirm.
Your account is deleted straight away and you are signed out on every phone. If you signed in with Apple, we also withdraw the app's access to your Apple ID. If you signed in with Google, you can remove the app's access in your Google Account under Security.
By email
If you no longer have the app, email [email protected] from the address you signed up with, with the subject "Delete my account". We will delete it within one month and confirm by email, usually within a few days.
What is deleted
- Your name, email address, phone number and address.
- Your password, and any Google or Apple sign-in linked to the account.
- Your electricity tariff and postcode.
- Your notification settings and the push tokens for your phones.
- The link between you and your charger.
What is kept
- The charger and its settings. The charger belongs to the home, so it keeps working with the schedule and RFID cards it already has. The next owner can link it with a new PIN from your installer.
- Its charging sessions, with the times and energy used but nothing that names you. A new owner who links the charger sees only sessions from the day they link it.
- A record that the account was deleted, with an account reference number but not your name or email, for security.
The privacy policy has more on what we keep and why.